Frequently Asked Questions
Ordering Bud-e Reading
Where can I purchase Bud-e Reading?
Bud-e Reading is available on the Apple AppStore, Google Play and the Microsoft Store. If you are a School or Early Childhood Center please click here for our discounted education licensing.
What is the cost of the Bud-e Reading App?
Bud-e Reading is free to download with the first two book levels completely unlocked. If you see value in Bud-e Reading after completing these book levels you are able to purchase additional book levels, bundles or start a subscription.
What is the difference between purchasing book levels or bundles and buying a subscription?
When you purchase a book level or bundle you purchase ownership of Bud-e Reading and your child can use this bundle or book level forever. With a subscription you rent the Bud-e Reading app for the length of the subscription period.
What is a Bud-e subscription?
A Bud-e Reading subscription unlocks all available Bud-e Reading content, updates and upgrades for the duration of your subscription. As part of the subscription your child will have access to all book levels currently available within the Bud-e Reading App.
How long is the subscription for and does it auto-renew?
We offer either a 6-month or 12-month subscription to Bud-e Reading on both Apple and Google stores and they do not auto-renew. At the completion of the subscription period you will be given a choice to renew or not. Please note that the 1-month subscription on Google Play auto-renews.
What is included in a Bud-e Reading book level?
A Bud-e Reading book level consists of an interactive eBook, poem, writing word exercise, word recognition game, phonics rhyme, rhythmic song, high frequency word game, oral language exercise and an alphabet rap as well as the continued story of Bud-e and friends.
What is a Bud-e Reading bundle?
A Bud-e Reading bundle consists of a full learning stage for your child and is made up of between 9 and 11 book levels. Each bundle has been designed by literacy expert, Jill Eggleton, to optimize your child's learning.
What happens if I buy a book level then decide to buy a subscription?
When you buy a book level that book belongs to you, so when the subscription completes you will still own and have access to the book levels you have purchased prior to the subscription.
I have just upgraded and my subscription no longer works?
Please access the Parent Center by pressing the top right hand button at the top of your screen. Enter the correct answer, press on the ‘setting’ button then press the ‘sign in’ button. Please enter the name and the email address you entered when you signed up to your subscription and press the submit button. If you have any problems please contact us through our contact page.
What ages is Bud-e Reading designed for?
Bud-e Reading is designed for children aged 3 to 6 years.
What device do I need to use Bud-e Reading?
You just need an iPad or iPad Mini version 2 or higher or an Android device to use Bud-e Reading.
Will Bud-e Reading work on Android and Microsoft?
Yes, we have released our first Android version of Bud-e Reading. We expect to be releasing Bud-e Reading for Microsoft in September.
We have just purchased the Starter Pack where can we download our gift with purchase?
For the Microsoft version of the Bud-e Reading App Click Here
For the Android version of the Bud-e Reading App Click Here
For the Android version of the Silly Billy Talking App Click Here
For the Apple version of the Bud-e Reading App Click Here
For the Apple version of the Silly Billy Talking App Click Here
How can I measure Bud-e Reading is working for my child?
We provide you with a Parent's Center portal within Bud-e Reading where you can check your child's progress after they have completed each interactive book. You can see their writing, hear their oral language development and review their comprehension. In addition, we have also included a before and after Bud-e Reading assessment outline for you to complete along with your child. This will give you a detailed understanding of your child's emergent literacy knowledge.
Can I 'win' Bud-e for my child?
Yes. We offer opportunities for our fans to win Bud-e books and subscriptions through our Facebook page - Bud-e Club - 'Like' our page to be notified of our latest competition.
My device has jammed up and I can’t seem to do anything?
There may be a very rare situation where your device locks up. Simply hold down the home button and power button together to reboot your device. Bud-e reading will then work as normal.
Please find below a list of known problems with the Bud-e Reading App that we are working on:
• We have initially released Bud-e Reading with 31 books or Bundle 1, Bundle 2 and Bundle 3. We expect to be making content releases every eight weeks until the full 40 book levels of Bud-e Reading are available for your child.
• Reviewing the voice recordings and writing of the word videos in the Parent Center from books 2 through 11 are slightly inconsistent. In some of the review section everything works fine and in others the timing is slightly out. We are working on playback and look to have this resolved in July.
• The Bud-e Reading App closes in different areas when memory on the device is full. This is a fairly common problem for all Apps and we have been very careful around our memory usage and the release of memory throughout the App. One area that we have really concentrated on is recovery - by making sure that if Bud-e does close, your child is taken back to the same position so they can continue to enjoy their reading experience.
• There are a few other little inconsistencies that are being worked through but if you have any concerns or are finding bugs please let us know and we will make sure they are resolved in one of our upgrades. Also please let us know of any suggestions as we appreciate feedback.